I am experienced in Developer Relations, software development and IT service delivery. I wish to work in an organisation that helps to making the world better place through adoption of technology with human centred design.
- Assist with new prospective developer partner enquiries and evaluations. - Assist with technical support for developer partners undertaking integration with the developer API. - Undertake new partner integration certification testing and reviews. - Manage relationships with assigned developer partners. - Communicate with the Xero Developer community: developer forums participation, Tweets & blog posts. - Work with the Xero sales, business development and customer support teams, ensuring they have awareness of our developer partners. - Assist with marketing support for developer partners looking to be certified. - Assist Strategic Partner Account Managers to identify, validate & win new sales opportunities that involve an Add-on partner component.
My client is Australia’s top tier mobile carrier operating a wholesale mobile MVNO business. As an API integration specialist and service delivery manager, I am individually responsible for the service delivery project on $10+ million telecom charging & billing solution with half a million active users across 12 enterprise customers. I work from client site 2+ days a week and coordinate a team of 30 offshore engineers/testers daily.
My duties include but not limited to:
- onboard and integrate CRM with my client’s BSS product suite
- network connectivity planning, testing and troubleshooting
- end to end SOAP web services design, integration and support
- review and approve testcases
- panel on change approval board and perform risk analysis
- bring defects to closure quickly with proactive communication
- answer queries from various department of our enterprise customers
During this role I have achieved:
- 100% of our onboarding SLAs
- exceeded customer expectation in service delivery with 100% offshore resources
- developed value adding services in addition our exiting MS contract
- lead and developed remote and automated testing platform and services that saves $10,000s per year and brings higher quality, more confidence to customer’s product offering
- resolved many operations tickets from level 3 support
Over 6 months period I have rotated through 2 roles with in our TV&Media business unit to work as a web application developer and later helped out on UX research. The combination of my technical skills and human centred design methodology sparked great ideas for client project, presales engagement and developed an internal BI tool that is developed into a global tool.
As a developer I have had experience in:
- web application front-end development & back-end testing
- front-end: JavaScript, php, JSP, HTML5 & CSS3
- back-end: RESTful and SOAP testing with SOAP UI
- network infrastructure testing
- worked with parried programmer to deliver multiple agile sprints
- corporate internal web tools (BI) development
- SharePoint frontend development and integration with other enterprise tools
- Joomla developer
- Website maintenance, update and upgrade
- Database management
- Search engine optimisation
- Product listing and ecommerce stores management
- Ebay store management
Responsible for design, implementation and operations of the organisation’s technology with contractors and service providers. Apart from the executive consulting service, there is an online MOOC platform that provides innovation programs to enterprise customers with 500+ employees.
My functions and achievements:
- onboarded 6 Australian Bluechip companies to the innovation platform developed by me
- develop and maintain organization’s web apps and infrastructure
- content management system installation, upgrade and customisation
- migrate, maintain and upgrade IT infrastructure
- manage email course delivery (half a billion lessons)
- coordinate contractors and service providers in AU and USA to ensure operations and expansion of the platform
- resolve operations tickets and on call for incidents
- performed 2 cost audit that reduced operations cost to 1/3
High Distinction with Honours
ENTER Score: %90.20
Outdoor: Running, Swimming & Cycling
Indoor: Movies, Hardware & Software development